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Faqs

Order

How Do You Customize My Orders?

We have in-house graphic designers to bring your idea into reality. Our design support is 100% free as part of our commitment to quality.

Do You Offer a Sample of my Box Design and Size?

Yes. We can provide sample boxes so you can check if it meets your size and design requirements before placing a bulk quantity order.

Is It Possible to Order More Than 10,000 Custom Boxes?

Of course, you can. We provide cost-effective and great deals for large quantity orders.

Is It Possible to Split Orders?

Yes. Just contact us so our staff can review your requirements.

Shipping

Do You Provide International Shipping?

Yes. We can ship custom boxes orders to worldwide customers via UPS, FedEx, and DHL. We ship orders through sea, land, and air.

Do You Ship PO Boxes?

Unfortunately, we cannot ship to PO boxes. A full address is necessary when placing your orders.

Why Rigid Boxes Cost More on Shipping?

All rigid boxes that will be shipped to you are pre-formed. It needs more assembly time than mailer boxes. These boxes can provide excellent display statement for your product but it comes with a cost especially on shipping.

Price & Turnround Time

What Ways I Can Use to Request for a Quote?

Below are the easy ways for requesting a quote for your order:

  • You can request a quote through our Whatsapp: +86 15621157760
  • Request a quote by sending us an email at info@jmlpackagingbox.com
  • Filling out the quote form in our website.

Reminder:  Please ready your requirement information such as coating/finishing, specifications, colors, box styles, quantity, and sizes before contacting us. We will respond to your inquiries within 24 hours.

Can I Place Orders for Rush Production?

Rush production is only available if the orders are qualified. Our rush production will take 4 up to 6 business days. Please contact us first before placing a rush order.

Design & Artwork Guides

Are the Outside and Inside of the Packaging Boxes Printable with Artwork?

Yes. Both of the inside and outside of the packaging boxes are printable with your artwork design. However, additional fees may require.

What File Type Do You Need for Custom Box Printing?

Your artwork for printing should be in PDF, PSD or Ai with minimum of 300dpi.

How Do You Print Artworks to the Custom Box?

There are many printing methods we used including PMS and CMYK. Aside from that, we also use offset, screen, and digital printing methods.

Can You Send an Artwork Dieline So I Can Be Familiar with the Design?

Yes! After our live chat, one of our staff will provide you an artwork dieline that can be edit using Adobe Illustrator. You can send the artwork dieline to us if completed.

General Knowlegde

Is it Safe to Ship Products Using Mailer Boxes?

Since mailer boxes are made from E-flute board, these are very sturdy. Therefore, it is safe to ship products using mailer boxes even without extra protection.

Does Using a Rigid Box for Shipping Safe?

Unfortunately, using a rigid box for shipping is not totally safe. Rigid boxes only provides product value without maximum protection for shipping. You can contact us for more available options.

Can I Use Folding Boxes for Shipping?

Similar with rigid box, folding boxes are also not totally safe for shipping. However, if you want to use it for shipping, you can put it inside a shipping or mailer box for protection.

Is It Possible to Cancel My Order?

You can cancel your order before your online proof is approved. However, you cannot cancel your order if your online proof is approved.

Can I Still Order Box Styles that Are Not Listed In Your Website?

Yes. We offer limitless box styles. If you have a specific box design or style, you can send it to us. We can offer you 500pieces MOQ. We will surely assist you throughout the transaction.

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